Why Companies Record & Monitor their telephone calls and radio communications.

Companies record and monitor telephone and radio  communications to help them achieve their key objectives:

• Enhancing customer satisfaction
• Limiting legal liability
• Improving employee productivity
• Increasing security

Enhance Customer Satisfaction

It's easier to keep existing customers than to find new ones – that's why so many companies use Total Recall Recorders to coach call center employees and other front line employees with recorded examples of top quality customer interactions.

Using Total Recall Recorders to increase customer satisfaction drives operational efficiencies, reduces costs, and reduces employee turnover.

Total Recall Recorders allow managers to:

• evaluate and improve the effectiveness of customer service policies
• ensure employees provide the promised level of customer service
• create the positive customer interactions that are at the heart of a successful business

Use Total Recall Voice Recorders to improved efficiency and employee morale at  control rooms and call centers.

Limit Legal Liability

Recorded telephone activity provides a degree of legal protection to both the company and the consumer. Total Recall Voice Recorders help companies limit liability by documenting verbal requests and authorizations, verifying contractual compliance and arbitrating disputes.

In regulated industries, Total Recall Voice Recorders play a key role in many companies' ability to verify compliance with the FSA regulated companies and other regulations that require comprehensive information security planning by affected companies.

Improve Employee Productivity

Total Recall call monitoring and recording has proven effective in evaluating and improving employee productivity. Reviewing recorded calls with employees provides managers with a powerful training tool and a concrete, objective measure of employee performance.

Total Recall allows managers to coach customer service agents with real-life examples of top quality customer interactions and ensure employees are operating at peak productivity.

Increase Security

The majority of security threats are created by employees intentionally or unintentionally distributing confidential information. Workplace monitoring/recording encourages employees to be more aware of what they are saying and doing, and helps prevent unauthorized verbal or electronic dissemination of confidential information.

Total Recall helps prevent abuse by encouraging employees to rise to a new level of vigilance. In the event of a security violation, Total Recall provides a concrete audit trail to track down the source of the problem and prevent recurrence.