Why Companies Record & Monitor their telephone calls and radio communications.

Companies record and monitor telephone and radio  communications to help them achieve their key objectives:

• Business financial risk protection
• FSA regulation compliance
• Initiate new verbal contracts
• Transaction verification
• Enhancing customer satisfaction
• Limiting legal liability
• Improving employee productivity
• Increasing security

Verbal Contracts

In the city financial traders buy and sell Billions of pounds of stocks and shares every day over the telephone, often under pressure with 3 phones at the same time. Voice recording is a mandatory requirement and is used extensively to verify transactions and settlements. Total Recall records in a legal proprietary format and is used extensively for financial transaction recording.

Customers often need to buy products over the phone, whether it is to buy travel insurance for a same day flight or take out a new mobile phone contract. They want it now without filling out paperwork and the company wants the new business too.

Verbal contracts can now be made over the telephone, with a Total Recall Recorder you will have a secure voice recording to back up the contract that can act as a legal arbiter.

Increase sales and improve business efficiency with Total Recall recorders.

Enhance Customer Satisfaction

It's easier to keep existing customers than to find new ones – that's why so many companies use Total Recall Recorders to coach call centre employees and other front line employees with recorded examples of top quality customer interactions.

Using Total Recall Recorders to increase customer satisfaction drives operational efficiencies, reduces costs, and reduces employee turnover.

Total Recall Recorders allow managers to:

• evaluate and improve the effectiveness of customer service policies
• ensure employees provide the promised level of customer service
• create the positive customer interactions that are at the heart of a successful business

Use Total Recall Voice Recorders to improved efficiency and employee morale at  control rooms and call centres.

Limit Legal Liability

Recorded telephone activity provides a degree of legal protection to both the company and the consumer. Total Recall Voice Recorders help companies limit liability by documenting verbal requests and authorizations, verifying contractual compliance and arbitrating disputes.

In regulated industries, Total Recall Voice Recorders play a key role in many companies' ability to verify compliance with the FSA regulated companies and other regulations that require comprehensive information security planning by affected companies.

These days "Legal Beagles" rule the world !

Its so easy on the phone to be misinterpreted, or miss heard, resulting in the other party taking legal action to gain a hefty financial compensation all encouraged by legal system.

Without an actual voice recording of the conversation you are in a weak position and have no defence, therefore could be subject to costly legal action and compensation.

If you have a voice recording, then you are in a strong position, you have proof and defence, the matter can be quickly resolved without legal action.

Improve Employee Productivity

Total Recall call monitoring and recording has proven effective in evaluating and improving employee productivity. Reviewing recorded calls with employees provides managers with a powerful training tool and a concrete, objective measure of employee performance.

Total Recall allows managers to coach customer service agents with real-life examples of top quality customer interactions and ensure employees are operating at peak productivity.

Public Safety Communications  Recording

Everyday critical voice communications take place, it could be an ambulance crew taking instructions for an incident location, or an signal man instruction to a train driver,  station evacuation, an airport traffic controller.

Total Recall is used to record these radio and telephone conversations, a recording can quickly identify a wrong instruction and can be used for evidence in a investigation for example.

Security

The majority of security threats are created by employees intentionally or unintentionally distributing confidential information. Workplace monitoring/recording encourages employees to be more aware of what they are saying and doing, and helps prevent unauthorized verbal or electronic dissemination of confidential information.

Total Recall helps prevent abuse by encouraging employees to rise to a new level of vigilance. In the event of a security violation, Total Recall provides a concrete audit trail to track down the source of the problem and prevent recurrence.