Phone Call Monitoring – Remote Manager

Remote Manager is Microsoft Windows™ compatible software that allows remote access from a PC to one or more Total Recall voice loggers, via network (LAN/WAN) or dial-up connection.

It can be used to configure the recorder, play recorded calls, monitor current calls in real time, search the database, tag and notate calls on the database, download calls to the local hard drive, e-mail downloaded calls, play and save calls from Total Recall archive discs, generate reports, and export calls to WAV, MP3 or secure proprietary formats. Remote Manager also provides configuration options for recording on demand, allowing greater flexibility with recording policies.

To ensure the security of your voice logger, Remote Manager offers two levels of access security. Administrator level access gives full permissions for adding users and configuring Total Recall call recorders, as well as all the available monitoring and search functions. User level admission allows for monitoring, search and playback control only, intended for those who do not need to configure recorders.

In addition to this, Remote Manager can be configured to give users monitoring and search access to selected channels only, usually their own extension or those of their subordinates. This provides management with an extra level of security and privacy, whilst giving users the opportunity to access the benefits that call recording provides.