VoIP Network Voice Recording Solutions

Enterprises worldwide are seeking professional, fully featured VoIP recording solutions that are both efficient to use and won’t break the ICT budget.

Connecting Your Total Recall VoIP Recording Solution

Diagram 1 – Port Mirroring

Voice Recording from Nortel ip data switch with port spanning

In a VoIP telephony network, voice and signalling are sent over the network in packets. Total Recall needs to be able to “see” these packets so that it can record the conversions. ‘Port Mirroring’ refers to configuring a network switch so that it will copy traffic from one or more of its ports to a ‘mirror port’.

Total Recall also attaches to this mirror port in order to ‘see’, record and database VoIP calls. Please note that not all switches support port mirroring, although there are alternatives, e.g. non-switched hubs & multi-port Ethernet repeaters.

Are you looking to record IP communications in multiple offices? or set up your own Hosted Recording Service ?

Take advantage of our ‘Traffic Collectors’

(Total Recall Recording Agents), which can be installed in satellite offices to feed VoIP traffic back to a Total Recall server in the main office via an existing LAN/WAN, eliminating the need for multiple recorders.

Minimum server footprints mean that your Total Recall phone recording solution can be located almost anywhere in your office environment. Multiple phone recorders can be installed across your offices, with centralised monitoring, search, play and management of all your recorders made possible from one PC using the supplied Remote Manager software.

The Total Recall Max Data Traffic Collector is an easy to configure solution.

For the technically minded please see further diagrams at the bottom of this page.

Total Recall offers you a CHOICE of solutions

Total Recall Max Rack

Total Recall Max Desk

Total Recall Max Server

Unlike other solutions, Total Recall includes all functionality and features as standard, meaning that there are no hidden costs or nasty surprises. All PC software is included license free, allowing you to extend the benefits and functionality of Total Recall VoIP recording solution to more people in your enterprise without any added expense.

A wide range of channel licensing options are available to match your budget and individual phone recording requirements.

Total Recall Max Rack

Total Recall Max Rack is the premium VoIP call recording solution for enterprise-critical applications. Mirrored hard-drive storage and a hot-swap power supply are standard features, ensuring the integrity of your telephone recording solution in the most demanding conditions. Total Recall Max utilises the latest Intel Core 2 Duo processors, for maximum speed and reliability.

The built-in colour LCD display, keypad and speaker, provides a complete stand alone recording and payback archiving solution for users who do not have or wish to have their recorder connected to a network, although if server rooms aren’t your favourite place to work then all functions can be set up with the included Remote Manager software from your PC.

Total Recall Max Rack will record a maximum of 60 SIP VoIP channels simultaneously. For greater capacity and redundancy you can monitor, search and manage multiple Total Recall Max units with the supplied Remote Manager software. more info..

Total Recall Max Desktop

Are you looking at a smaller capacity VoIP call recording requirement? If space is an issue or you have a limited budget, or you do not require the high levels of hardware redundancy featured in the Total Recall Max Rack, then the Total Recall Max Desk version is the product for you.

Total Recall Max offers scalable recording in blocks of 10, up to 60 simultaneous SIP VoIP calls on its mirrored hard disks and offers all the search, live remote monitoring, call playback and archiving features included with the Total Recall Max Rack. more info...

Total Recall Custom Servers

For high-capacity or unusual VoIP call recording applications we can create a customised server to meet your needs. Our custom designs are based on powerful COTS servers, to ensure the performance and quality of your recording solution, as well as offering the peace of mind that arises from worldwide hardware servicing and support. Contact us for more information on our unique customised solutions.

Total Recall Features

VoIP Recording Specifications

Interface - SIP protocol (as per RFC32612) H323 and Siemens.

DTMF - RFC 2976 – SIP INFO, RFC 2833 – RTP Telephony Event Media - RTP protocol as per RFC 3550, Dual Jitter Buffer Codecs - G.711a, G.711u.

Codec change mid-session supported Operational Requirements - Silence suppression must be disabled, Media encryption must be disabled, and Signalling encryption must be disabled Supported SIP Services3 - Call Hold, Consultation Hold, Music on Hold, Unattended Transfer, Attended Transfer, Call Forward Unconditional, Call Forward on Busy, Call Forward on No Answer, 3-way Conference Add Party, 3- way Conference Party Joins, Find Me, Call Park, Call Pickup, Automatic Redial, Click to Dial.

Hardware Configuration
Processor – Intel Core 2 Duo, 2.40 GHz (TR Max) 1.83 GHz (Desktop Server) Display & Controls – 130mm x 97mm TFT LCD. Custom Keypad Built-In (TR Max)Onboard Storage – Mirrored, Hot Swap Seagate 250GB SATA HDD Archive Drive – Sony DVD/CD Drive Power – Dual Hot Swap PSU, 320 + 320 Watts (TR Max), Single 300 Watts (Desktop Server)Network/VoIP Interface – 2 x 8P8C RJ45 Network Ports. CTI Interface (Optional) – RS232 Socket

Software / Operating System

Onboard O/S – Linux (CentOS)Onboard Software – Proprietary Total Recall Server

Software PC Client Software – Remote Manager (Windows 95/98/NT/2K/Me/XP).
Supplied license free.

Connecting Your Total Recall VoIP Recording Solution

VoIP Connectivity

Diagram 1 – Port Mirroring

In a VOIP telephony network, voice and signalling are sent over the network in packets. Total Recall needs to be able to “see” these packets so that it can record the conversions. ‘Port Mirroring’ refers to configuring a network switch so that it will copy traffic from one or more of its ports to a ‘mirror port’.

The Total Recall Max Data Traffic Collector is an easy to configure solution.

Port Mirroring can be cascaded:

VoIP Connectivity Diagram 2 – Multi-Site ‘Traffic Collector’ Scenario

Assuming that a given network environment has the necessary available bandwidth, Total Recall can be used in conjunction with a small ‘Traffic Collector’ server to record VoIP traffic from multiple locations on one central Total Recall server.

Users have the advantage of only requiring one TR Server, along with an inexpensive Traffic Collector Server which can forward data from up to four network locations. This minimises the capital expenditure required, while still providing a high quality, reliable and flexible VoIP call recording solution.

If network bandwidth is a problem for the client, it is recommended that they install one Total Recall Max server per recording location.

If your client has a multi-site VoIP telephony environment, and may benefit from a combined Total Recall / Traffic Collector telephone recording system, please contact us for more information.

VoIP Connectivity Diagram 3 – Recording a Hosted VoIP PBX with Total Recall

In this scenario, the client is utilising a hosted VoIP PBX service, a method of call service provision that is becoming increasingly popular. Total Recall can record VoIP traffic in this situation by having the call information mirrored from the VoIP provider gateway to a ‘Total Recall’ port on the Ethernet switch.

Total Recall SIP VoIP recording solutions rely on being able to ‘see’ voice and data packets on the network in order to store and database the clients calls. As long as there is a method of mirroring this data to the same Ethernet port as Total Recall, the system should be able to record it.

If you have a unique VoIP recording application then please contact us with your specific requirement; our product development is ongoing, and our software design and development team can tailor a solution that matches your needs exactly.

Do You Have Total Recall ?

Proven in thousands of installations worldwide, Total Recall is the professional and cost effective choice in voice logging systems and services.

Please contact us for more info or Ring Back.

		Network Rail Approved Total Recall rack and desk have full network rail safety case approval UK Rail Type Approval: EN-50121-4:2000 CE BABT 1 & 2
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Product Range

Total Recall Max Rack | Total Recall Max Desk | Total Recall Max Server | Total Recall Classic Rack